B. NOTE: An Electrical surge protection unit is recommended (not included). The first troubleshooting step in this case is to check the power supply to the bed. Carefully rotate the base frame over to the topside up position. So whatever issues your bed may be experiencing, we are just a phone call away. Remove the plastic packaging from the bed base frame. B. Parts List for Reverie 5D Adjustable Foundation CUSTOMER SERVICE: 800-973-8374 REVERIE 5D ADJUSTABLE FOUNDATION NOTE: Before discarding any packing materials, check the Adjustable Foundation frame carton and verify the following items in the parts list are included: C. F. I. L. D. G . * 4. Remote Control LED Power Indicator Light is Off: If there is power to the base and the LED power Check to ensure the green LED light is illuminated on the control box. Adjustable Bed Problems? If one or more of the functions on the bed base have stopped operating: Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base. Somosbeds Adjustable Base Troubleshooting. I purchased a Reverie adjustable base through Mattress Firm inlay 2019.The adjustable base stopped working in September of 2019. Parts List for Reverie 8Q Adjustable Foundation CUSTOMER SERVICE: 800-973-8374 REVERIE 8Q ADJUSTABLE FOUNDATION NOTE: Before discarding any packing materials, check the Adjustable Foundation frame carton and verify the following items in the parts list are included: C. F. I. L. D. G . No Power: If there is power to the base but base does not move and both the Remote-Control LED Power Indicator Light and the Power Supply LED Power Indicator lights are on, and you have performed step number 2 above, the motor needs to be replaced. Plug the power cord into a grounded electrical outlet. Locate the power cable and ensure that it fits securely into the receiving end of the bed and the wall socket. It may be necessary to test the wall socket with another device to ensure that it is receiving power. We carry parts for most electric adjustable bed and power bases i n order to get you back sleeping your best as quickly as possible. CUSTOMERSERVICE@REVERIE.COM 10 Power Base Assembly Instructions IMPORTANT UNPACKING INSTRUCTIONS To avoid damage to the power base, always open the carton while the power base is OPEN FLAT STEP 1 STEP 1A Carefully lift the power base unit out of the shipping carton, keeping the unit top side down. J. M. E. H. K. N. A. J. M. E. H. K. N. A. 615-336-2875 Parts & Service … Mattress Firm inlay 2019.The adjustable base through Mattress Firm inlay 2019.The adjustable base stopped working in September of.., we are just a phone call away, we are just a phone call away power supply to bed. 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